Business Policy
SHIPPING POLICY
- We ship by DHL EXPRESS 3 TO 5 DAYS WORLDWIDE
We ship from Thailand
- Our system will calculate in automatic the shipping
- We don’t ship to APO and FPO address.
- items handling time , maximum 1 business day
CANCELLATION
is not possible to cancel the order but is possible to change the items contacting us
REFUND
we refund the items is are lost during delivery or arriving broken, we refund the items if these are effectively broken within 15 days
RETURNS
- We will charge you a shipping fee again for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the shipping fee again since the shipping company will charge us again to ship the item.
- At the time of delivery of the package if the client is absent , the postman will put a letter in the Mailbox to pick up the package at the post office , if it is not taken within 15 days , the package back to the sender and you will be charged the shipping fee again since the shipping company will charge us again to ship the item, if you do not want the package we can not refund the money , cause we can refund only if you are not satisfied with our service or products when you receive the package within 15 days from delivery.Tracking Number will help you to knows if the package is in your country. From that moment please check in your Mailbox.
- If you are not satisfied with our products or services, you may request a full refund within 14 days of receipt.
DUTIES AND TAXES POLICY
- We are not responsible for any duties or taxes fee from the customer destination countries.
- The customs regulations on import duties and taxes are different for each country. Please check the customs rules and regulations in your country for further details